Terms and conditions

1. Who these terms are with

Liffey is a registered business name of Fractional Edge Limited, registered in Ireland, company number 782670, 71 Baggot Street, Dublin 2, Ireland. These terms form the agreement between that company and the organisation using Liffey.

Where we have signed a separate written agreement with you, that agreement takes precedence over these terms to the extent they differ.

2. The service

Liffey provides a commercial brain: a hosted platform that consolidates commercial knowledge from systems you connect and documents you upload, and answers questions from it. Depending on your plan, it also includes work by a commercial architect.

We may change how the platform works as we improve it. Where a change materially reduces functionality you rely on, we will give you 30 days’ notice.

3. Accounts and access

You are responsible for who you invite into your workspace and for what they do there. Keep credentials secure and tell us promptly at security@liffey.ai if you believe an account has been compromised.

Access tokens issued for API, MCP or CLI use are scoped to a single member and a single workspace, are read-only, and can be revoked by you at any time.

4. Your content and your data

Your content remains yours. You grant us only the licence needed to host it, process it and produce answers from it for you.

We act as processor for your content, under the data processing agreement. You are responsible for having the right to connect the systems you connect and for the lawful basis on which the underlying data was collected.

You can export your content at any time during the agreement. On termination we delete or return it within 30 days, at your choice.

5. Acceptable use

Use Liffey for your own commercial purposes, lawfully. You agree to refrain from:

• reselling or providing the service to a third party as a service of your own
• reverse engineering the platform or attempting to extract its underlying models
• uploading content you have no right to use, or material that is unlawful
• probing, scanning or load-testing the platform without written permission
• using it to make decisions that produce legal effects for an individual without human review

6. AI-generated answers

Liffey uses large language models to produce answers grounded in your own content. Every answer shows the evidence it drew on, so you can check it.

Answers are decision support and are not advice. They can be incomplete or wrong, particularly where the underlying content is incomplete or out of date. You remain responsible for the commercial decisions you take, and you should verify anything material against the evidence shown before acting on it.

Your content is processed in memory and is excluded from model training under the terms we hold with our AI providers.

7. Fees, free access and payment

Paid plans are billed in advance at the rates on your order or at liffey.ai/pricing, in euro, exclusive of VAT. Invoices are payable within 30 days.

A free tier is available. It is provided as-is, has usage limits we may adjust, and we may change or withdraw it on notice. Sections 4, 6 and 10 apply to it in full.

We may increase fees at renewal with 60 days’ written notice.

8. Intellectual property

The platform, the method and everything we create in delivering the service other than your content remains ours. The commercial architecture produced for you, and the content within your workspace, is yours to keep and to use after the agreement ends.

9. Confidentiality

Each of us will keep the other’s confidential information confidential, use it only for this agreement, and protect it with at least the care we apply to our own. These obligations continue for three years after the agreement ends, and indefinitely for anything that is a trade secret.

10. Warranties and liability

We warrant that we will provide the service with reasonable skill and care, and in line with the security measures described at our trust centre. Other than that warranty, and to the extent the law allows, the service is provided as-is.

Neither of us limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither of us is liable for indirect or consequential loss, loss of profit, or loss of anticipated savings; and each party’s total liability in any twelve-month period is limited to the fees paid or payable in that period.

11. Term and termination

The agreement runs for the term on your order and renews for equal periods unless either of us gives 30 days’ notice before renewal.

Either of us may terminate immediately if the other commits a material breach and fails to remedy it within 30 days of written notice, or becomes insolvent.

Sections 4, 8, 9, 10 and 13 survive termination.

12. Changes to these terms

We may update these terms. Where a change materially affects your rights we will give 30 days’ notice, and you may terminate before it takes effect if you object.

13. Governing law

These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction.

14. Contact

hello@liffey.ai, or liffey.ai/contact.

Liffey is a registered business name of Fractional Edge Limited, registered in Ireland, company number 782670, 71 Baggot Street, Dublin 2, Ireland.